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RZT-S46 difficult steering - hard to turn wheels

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Hi. Just bought a 2013 model Cub Cadet RZT-S46 mower. The steering mechanism is tight and makes turning the wheels difficult - whether moving or not. I tried out an identical model at HomeDepot - sitting out front at their store. THEIR mower steered easily. Called Cub customer service... explained the problem... they suggested buying grease and lubricating. Question: why would one mower have tight steering and another not... mine was shipped in a crate, the one at HD was uncrated, on display. Also, is there any steering adjustment? Cub cust svc avoided answering that question. Thanks for the help!

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